Fastest support

Open the INIT app and use Help & Support from your profile. This includes the account information needed to investigate your request.

Email support

If you cannot sign in, email support@init-app.com. Include your phone number with country code, device type (Android or iPhone), app version, and a short description. Never send your OTP or password.

Common topics

• Delayed OTP: wait for the current verification attempt before requesting another code and confirm that the phone number includes +964.
• Notifications: allow notifications in phone settings and open INIT once after installing an update.
• Account on two phones: INIT supports active sessions on Android and iPhone.
• Account deletion: use the in-app option or follow the account deletion instructions.